Monthly Plans
Unlimited Support
+ Subscriptions
+ Cloud Desktop
IT Support
Dedicated Technical Advisor
Unlimited On-site support
After hours support response (Additional Fee)
Monitoring and Maintenance
Monitoring and maintenance of critical devices
Mobile Device Management
For cloud only environments
Operating System Security Updates
Monthly manual server updates and testing
Strategic IT Planning Meetings
Subscriptions Included
Microsoft Office (always the latest version)
Microsoft E-Mail (unlimited Storage)
Enhanced Anti-Virus protection (EDR)
Monthly Security Awareness Training and Phish testing
Unified email signature system
Managed cloud backup for servers
Firewall security subscriptions
Cloud Desktop
Cloud desktop for each team member
Supports current accounting and CRM software
Increased security with central work environment
Included file storage of 1TB + 100GB per staff member
Additional storage available at $35/mth for 100GB
Managed server backup with unlimited storage
Value added services
IT Projects (Moves, upgrades, installations)
Additional Fee
Additional Fee
Additional Fee
Phone System on Microsoft Teams
$30/user/month
$30/user/month
$30/user/month
Monthly Fees
Office Users
Minimum 10
$90/month
$145/month
$235/month
Email Only Users
$20/month
$45/month
$65/month
Monthly Plans
Unlimited Support
+ Subscriptions
+ Cloud Desktop
IT Support
Dedicated Technical Advisor
Unlimited On-site support
After hours support response (Additional Fee)
Monitoring and Maintenance
Monitoring and maintenance of critical devices
Mobile Device Management
For Cloud only environments and all Frontline Users
Operating System Security Updates
Monthly manual server updates and testing
Strategic IT Planning Meetings
Subscriptions Included
Microsoft Office (always the latest version)
Microsoft E-Mail (unlimited Storage)
Enhanced Anti-Virus protection (EDR)
Monthly Security Awareness Training and phishing testing
Unified email signature system
Managed cloud backup for servers
Firewall security subscriptions
Cloud Desktop
Cloud desktop for each team member
Supports current accounting and CRM software
Increased security with central work environment
Value added services
IT Projects (Moves, upgrades, installations)
Additional Fee
Additional Fee
Additional Fee
Phone System on Microsoft Teams
$30/user/month
$30/user/month
$30/user/month
Monthly Fees
Office Users
Minimum 10
$90/month
$145/month
$235/month
Frontline Users
$20/month
$60/month
$60/month
Monthly Plans
Support
+ Maintenance
+ Subscriptions
+ Cloud Desktop
Support for Internal IT Team
Technician and Senior Technician assigned to account
Server maintenance, monitoring, and issue response
Integrated ticketing platform to receive all incoming support requests
Integrated remote support and password management tools
Assistance with advanced IT issues
After hours support response (Additional Fee)
Incident and Problem overflow for internal IT staff
Site visits
Strategic IT Planning Meetings (vCIO)
Monitoring and Maintenance
Monitoring of all servers and network devices
Monthly manual server updates and testing
Monitoring of all staff computers
Mobile Device Management
Automated enforcement of staff computer security updates
Subscriptions Included
Microsoft 365 Business Premium or E3 (Office Users)
Microsoft Defender for Endpoint (EDR)
Security Awareness Training and Phish testing
Unified email signature system
Managed cloud backup for servers
Firewall security subscriptions
Cloud Desktop
Cloud desktop for each team member
Supports current accounting and CRM software
Increased security with central work environment
Included file storage of 1TB + 100GB per staff member
Additional storage available at $35/mth for 100GB
Managed server backup with unlimited storage
Value added services
IT Projects (Moves, upgrades, installations)
Additional Fee
Additional Fee
Additional Fee
Additional Fee
Phone System on Microsoft Teams
$30/user/month
$30/user/month
$30/user/month
$30/user/month
Monthly Fees
Office Users
Minimum 10
$45/month
$65/month
$95/month
$175/month
Email Only Users
$15/month
$15/month
$25/month
$25/month
Location
$45/month
$120/month
$120/month
$120/month
Addon Tables
Micrsoft 365 Backups
Built-in
+ E-mail
+ Files
Email protection and Recovery
Deleted item retention
14 Days
12 Months
12 Months
Storage capacity
50GB / 100GB
Unlimited
Unlimited
Compliance and Litigation Features
Available as an add-on
Allows for discovery and cross-mailbox search
Autodiscovery and backup of all mailboxes
Restore Emails, Calendars, Contacts, Tasks, Notes
Sharepoint and OneDrive
Deleted item retention
186 Days
186 Days
12 Months
Protection from immediate permanent deletion of SharePoint site content by Site Admin and OneDrive content by end user
Full account backup and restore SharePoint files, lists, Team Sites, and OneDrive files and folders
Point in time restore of OneDrive accounts
Microsoft Teams
Deleted item retention
186 Days
186 Days
12 Months
Mailbox Storage Capacity (Conversations & Calendar)
Data Storage Capacity (Files & Notebook)
Backup and restore Conversations, Calendar, Files
Backup Destination
Backup Location
Microsoft Cloud
Private Toronto Data Center
Private Toronto Data Center
Backup Provider
Microsoft
StoragePipe (Canadian Based Provider)
StoragePipe (Canadian Based Provider)
Backup Restore Process
Requires Microsoft support technician
Streamline can initiate restore independent of Microsoft assistance
Streamline can initiate restore independent of Microsoft assistance
Monthly Fees
Office Users
Minimum 10
Included
$6/month
$10.5/month
Email Only Users
Included
$6/month
$6/month
Server Backups
Cold Site
Warm Site
Hot Site
Server Backup Description
Complete server VM backup includes data, databases, and applications
Backup to local storage device for faster recovery
Backup to offsite datacenter for disaster protection
Offsite storage redundancy
Offsite storage, air gapped from onsite environment to prevent ransomware attack
Offsite environment ready to host restored servers
Storage Included
100GB per User
100GB per User
100GB per User
Retention
Daily Backup Points
14 Days
14 Days
14 Days
Weekly Backup Points
12 Weeks
12 Weeks
12 Weeks
Monthly Backup Points
12 Months
12 Months
12 Months
Recovery Time Objective Scenarios (length of time to get operations back online at some capacity)
All hardware on premises damaged (Flood or fire)
48 hrs
8 hrs
4 hrs
Single points of failure damaged on premises
24 hrs
8 hrs
4 hrs
Ransomware (All data or servers encrypted)
48 hrs
8 hrs
4 hrs
Accidental data deletion (Some data deleted)
4 hrs
4 hrs
4 hrs
Recovery Point Objective (maximum amount of work lost)
All hardware on premises damaged (Flood or fire)
24 hrs
24 hrs
30 mins
Single points of failure damaged on premises
24 hrs
24 hrs
30 mins
Ransomware (All data or servers encrypted)
24 hrs
24 hrs
24 hrs
Accidental data deletion (Some data deleted)
24 hrs
24 hrs
24 hrs
Monthly Fees (For Subscription Plans)
Office Users (Minimum 10)
Included
$35/month
$45/month
Email Only Users
Included
Included
Included
Storage Overage Cost
$0.26/GB
$0.43/GB
$0.57/GB
Monthly Fees (For Support Only Plans, and overages))
Cloud Platform Base Cost
N/A
$215/month
$445/month
Storage Overage Cost
$0.26/GB
$0.43/GB
$0.57/GB
Note: Running a backup environment during an emergency will incur additional costs.